Shipping Policies / Delivery

Delivery & Returns

WE ONLY SHIP TO AUSTRALIA

WE OFFER FREE STANDARD SHIPPING ON ALL ORDERS OVER $100 AUSTRALIA WIDE

Delivery & Returns:

We have 3 shipping rates which are as follows:

$8.95 Standard shipping

Free Standard shipping over $100

$30 – Express shipping

Orders are shipped daily on weekdays from our Canberra location (excluding public holidays in ACT). Express post orders placed before 2pm weekdays, will leave our warehouse on the same day. Express orders placed after 2pm will be shipped the following business day. Orders with standard shipping will be processed after express orders, and there may be a dispatch delay on these depending on the quantity of express orders, which take priority.

Please note, that if you choose to pay by direct bank deposit, your order will not be shipped until funds have cleared in our account. 

The Bong Shop does not ship out side of Australia.

 

Standard shipping 

Due to the current congestion of parcels, Australia Post have advised that delivery delays are to be expected.

For more information, check out their updates here: https://auspost.com.au/about-us/news-media/important-updates

 

Express Shipping 

Due to the current congestion of parcels, Australia Post have advised that delivery delays are to be expected.

For more information, check out their updates here: https://auspost.com.au/about-us/news-media/important-updates

 

 

POSTAGE RESTRICTED ITEMS – DANGEROUS GOODS: 

Some products, such as gas-filled lighters, butane gas, Randy’s Black Label Cleaner and Orange Chronic Cleaner are considered Dangerous Goods due to flammable contents. 

For that reason, these items cannot be shipped with Express Post, or air mail and cannot be delivered to Parcel lockers. As they cannot travel by air, we are also unable to ship to Tasmania or overseas. 

These products are required to be delivered by road freight with Star Track, and may take slightly longer to arrive, depending on your location.

For express orders containing these items, Either your whole order will travel express by road with Star Track – (which will still be faster than standard shipping, but may take an extra couple of days more than regular Express Post, depending on your location), OR your order will ship by Express Post, and the flammable items will be sent separately by road, arriving a couple days later than the rest of your items. Please check Star Track website for delivery estimate to your location. 

Please note: bookings for collection of dangerous goods packages are made at 12pm daily. If your order is made after this time frame, and we have no prior orders booked that day for collection, your order will ship next business day.

Your Details: 

Please ensure that you check that your address details are accurate and correct when placing an order, so that it can be delivered. It’s also important that you use your real name on your order – If the parcel is for any reason undeliverable and goes to a post office, you will need ID in that name to collect your parcel.

Return to Sender: 

If a parcel is un-deliverable or not collected from a post office, it will be returned to sender. We will contact you if we receive your order back to let you know. If the return was due to postie error, or error at our end that your parcel was returned, we will re-ship it for free. If it was due to error at your end, such as wrong address or not collecting your parcel, and you would like your order re-shipped, you will be required to pay another shipping fee. We can invoice you for this & will re-ship once the fee is paid. Alternatively we can refund your items, minus 15% restocking fee. 

Will my order be shipped discreetly and unmarked?

Of course! We pack and send all orders in plain, generic packaging. You can get your order shipped to your workplace and there won’t be any branding that says The Bong Shop. We continue to maintain our discreet and unmarked packaging to give you confidence when ordering from our site. The sender name is Canberra Online and we ship like regular parcels with Australia Post.

How will I know if my order has been sent to me?

Don’t worry, we’ll send you a shipping confirmation email with your tracking number once your order has been shipped. You can also log into your account which will show you the status of your order at any time.

Can I track my order?

Of course, we’ll send you a tracking number for your order in an email once it’s shipped and you can check the status on the Australia Post website. 

What happens if I’m not home when my order is delivered?

For proof of delivery reasons we require a signature upon delivery. If no one is home to sign for your parcel, and there is not a safe place for the postie to leave it, it will be taken to your closest Australia Post outlet. A postcard should be left for you, letting you know where to pick up your parcel from, but if not, you can still track your parcel’s location online.

haven’t received my order yet, where is it!?

We try to make our delivery estimates as accurate as possible. Keep in mind though, deliveries can be delayed in the post especially around the busy times. Allow extra time for public holidays. Please check the status of your order on the Australia Post website using your tracking details provided by email. If you have any questions about your order, please contact us here