Terms & Conditions
Welcome to The Bong Shop website!
By accessing or browsing this website you are agreeing to these Terms & Conditions. We reserve the right to amend these Terms and Conditions at any time without providing notice to you.
These terms and conditions apply to this website only.
When you create an account on this website, you agree to provide us with accurate personal and contact information. If you have provided incorrect information, we cannot be held responsible for any issues arising from the use of this incorrect information.
We reserve the right to refuse to supply any person and/or close account for any reason including misuse and abuse of staff.
Some products on this website may contravene certain laws in some parts of the world. Off Ya Tree will not be held responsible in the event of ‘you’ our client contravening such laws. All smoking implements are intended for tobacco use only. The pipes, bongs and water pipes sold from this website are suitable for smoking a variety of herbs including tobacco and tobacco cigarettes.
By making a purchase on this site, you are agreeing that you are over 18 years of age. We cannot be held responsible for the actions of anyone using this website who is under 18 years of age.
Images and designs
All designs, images and artwork on this website are the copyright of Off Ya Tree. No permission is given to reproduce any of the logos, trademarks, brand names, artwork, images or designs featured on this website and any such use my constitute infringement on the owners’ rights.
All orders are subject to various security checks. If we suspect fraud, we reserve the right to cancel your order and/or account and communicate your information to the relevant authorities.
Pricing and Availability
While we try to ensure that all the information on our website is accurate, unfortunately errors may sometimes occur. If an error has been made, we will inform you as soon as possible. We are under no obligation to fulfil an order for an incorrect item.
We cannot guarantee availability on all items and reserve the right to cancel any order at any time.
If an item is out of stock at time of purchase, you will be notified so other arrangements can be made.
It is your responsibility to ensure your shipping address is correct at the time of payment. We accept no responsibility for lost or delayed items due to incorrect shipping addresses.
Please allow up to 10 working days for delivery and additional time for remote areas or during peak periods. This time is an estimate only and not a guarantee of delivery. Unforeseen delays can occur once items leave our warehouse and are not our responsibility.
Postage Charges are $15 for orders including a bong, hookah or vaporizer and $6.95 for all other orders, within Australia.
Off Ya Tree reserve the right to increase postage charges on any order should we deem necessary i.e. excessively large orders or remote locations.
When you make a purchase on The Bong Shop website, you are agreeing that you are an authorized user of the credit card or debit card used to place your order.
Payment will be processed at the time you place an order.
All purchases are final and returns are not accepted, unless items are faulty.
Claims on faulty items need to be made within 14 days from time of purchase.
We will refund or replace any items that are found to be faulty. If you feel your item is faulty, please contact us at [email protected] and we will then advise you on how to return your item.
Pricing & Payments
All prices shown on our website are in Australian Dollars and include GST.
You will be billed in Australian Dollars.
What are my payment options?
We only accept MasterCard and VISA credit cards.
Is my card secure to use on your site?
The Bong Shop values the security of your personal information. All details entered in our site go through a secure socket layer technology (SSL). Your details are then securely transmitted in order to be processed however we never store your credit card details.